Original customer-supplied artwork files and any associated customer-supplied transport or storage media will remain the property of the customer.
Conquest Graphics stands behind its work, and we guarantee that you will be completely satisfied with the quality of your printed piece, or we will reprint your order at no additional charge or refund the printed product purchase price, subject to the following:
All printed materials are manufactured according to industry standard ink and colorant densities. Exact match to electronic proofing methods is not always possible. Conquest Graphics is not liable for color matching or ink density on electronic proofs approved by customers. Electronic proofs will predict design layout, text accuracy, image proportion and placement, but not color match or density.
Conquest Graphics uses the very latest high-quality reproduction equipment and techniques. We do our very best to match gradient densities of each color to ensure quality results. However, color perception is very subjective, and Conquest Graphics is not liable for the final appearance of printed colors.
We print on coated paper as a standard selection for all of our products except business cards, where we offer a choice of coated and uncoated paper stocks. Please note that when printing on uncoated paper, we cannot guarantee color match due to the tendency of uncoated papers to absorb more ink than our coated papers. Coated papers will generally yield a superior result for projects that require moderate or heavy ink coverage. Some projects can be printed on C1S (Coated 1 Side) paper stocks. The same issues apply to the uncoated side of a C1S that apply to any uncoated paper. Also, C1S stocks tend to be more prone to paper curl than stocks that are coated on both sides. We are not responsible for paper curl that occurs when printing on C1S papers.
Please note that there are a limited number of paper specifications that are published by paper manufacturers. These include brightness, caliper (thickness), and for text weight papers, opacity. Conquest Graphics guarantees that all of our standard papers will have a brightness between 88 and 96, and that our standard text weight papers will have an opacity between 90 and 97. We will also guarantee that the caliper or thickness of our standard papers will measure within +/- 10% of the manufacturer-supplied specification.
Although we guarantee that our standard papers will meet the above specifications, because of pricing and availability issues, we cannot guarantee that the exact same brand paper will be used from one project to another. However, we will always source our papers from the same stable, reliable vendors. Paper manufacturers may also change the specifications of their papers at any time without notice.
Conquest Graphics is not liable for errors in a final product caused by any of the following, including, but not limited to:
All customer-supplied files, including artwork, layouts, and images must be in CMYK color mode. Conquest Graphics is not responsible for color shifts that result from RGB to CMYK conversions.
Conquest Graphics makes every effort to package final products so that they are not damaged in shipment. Sometimes, however, these precautions do not protect the shipped product because of the way the boxes are handled by the shipper. Therefore, Conquest Graphics does not guarantee against damage that is caused by the shipper, though we will assist you in claiming those damages.
In most cases, we will ship you a slightly higher quantity than you ordered, at no additional charge. Sometimes, we may ship a slightly smaller quantity than you ordered. Printing industry trade standards allow for overages and underages of up to 5%. If you will be sending your print order to a mailing processor or need a guaranteed quantity, we suggest that you order at least 5% over the minimum quantity you need.
We digitally weigh all orders that leave our facilities to ensure that the correct number of pieces are delivered to our customers, or to outside mail processors. We are not responsible for errors, waste, or spoilage that occurs at outside operations like mail processors.
Definition of Turnaround: Turnaround is the actual time it takes from when you approve your proof to when the job is ready for delivery. Shipping time and USPS delivery time are not included in the overall turnaround time. Actual delivery date depends on the shipping method chosen or on the USPS for jobs that are mailed. Please note that selecting the “Mail” option will add two days to the overall turnaround time.
Weekends and observed holidays are not counted towards turnaround. Time required for photography, design services, and mailing also does not count towards turnaround.
Cut-off Time: Proofs that are approved after 5 PM Eastern Time will begin processing on the next business day.
Turnaround Guarantee: Once you have approved your proof(s), we guarantee our turnaround. If we exceed the specified turnaround, we will provide a prorated refund of any rush charges, or we will provide a complimentary rush service on your next order.
Conquest Graphics will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Conquest Graphics be liable for any consequential or damages resulting from any delay in shipment or delivery.
For products that are provided to the customer in an electronic format, the customer agrees that delivery of such product(s) shall be deemed to have occurred either (a) at the time we transmit the product via email or other electronic transmission or (b) at the time we transmit a notification that the product is available for downloading from one of our servers.