Hi Dolores,
The book order forms arrived yesterday around 4:45 PM as promised. I am thrilled with the quality of printing, the speed of delivery, and most of all the best customer service ever.
You are a customer's dream come true. From the initial call to the regular follow-up you kept this job on track to the finish. Even though my lack of knowledge and skills threatened to derail the process, you kindly and patiently worked to make this all happen like magic.
If they have a customer service award at Conquest Graphics, you deserve it. You are simply amazing.
I came to Conquest Graphics due to a very bad experience with another online printing company. While their print quality was OK, they are still in pre-school when it comes to customer service. Conquest Graphics has its Ph.D. in treating their customers right!
When the other company messed up on recent big job ($3000+), rather than make it right, their solution required me to do more work and pay more money for their mistake. When I complained, they apologized and told me that is the way they do business. After spending nearly $15,000 over the past 3 years with this company, I decided it was time to do business with someone else.
As you might imagine, looking on the Internet for a legitimate printing company that does excellent work and treats their customer right is like finding a needle in a haystack. Tainted by my previous experience, I was skeptical. But Dolores, you have rebuilt my faith and won a new customer.
Not only that, but I will pass your information along to all my friends. What that other company didn't realize is that I am part of several national and international organizations who have members like me and who need quality printing at an affordable price with incredible customer service. And guess what? We share ideas, resources, and treasures, like Conquest Graphics, all the time.
I just cannot say enough about my experience. They should give you a medal or something. My offer still holds, the next time I come through town, you will get a lunch or supper on me. Thank you for holding my hand through the entire process.
Your Newest Conquest Graphics Customer,
Steve, High Point, NC
Hi Linda,
Just wanted you to know I saw the brochure this weekend and it looks nice- you did a great job on the printing. Please pass that on to David for me also - I do not have his email address.
Best,
Lindsay
I looked all over the country for a (company) who could provide the complete range of services I needed…Conquest Graphics was one of the few companies who could do it all...
Jackie Brown, Los Angeles, CA
Good Morning Bob,
I received the brochures this morning and I’m really happy with your job. You mentioned last time that you might have a contact in FL that probably will be able to delivery for us in order to cut the cost on shipment, let me know if you find anything.
I received the invoice from Emily and I already send it to Accounts Payable.
I really pleased with your job, Thank you!
Have a Safari Day!
Esther
Bob,
I just wanted to say thank you for helping me in that bind. You guys did awesome work and the prints look lovely and the client is happy and the world is good. Your company is TOPS with me. I plan to send many orders your way.
Thanks again.
Kevin