Terms of Use

LEGAL CLAIM

Please read these legal notices. Use of this website assumes agreement with the terms and conditions specified below. If you do not agree with the terms and conditions specified below, please do not access this website. These terms and conditions may be changed or updated without notice at any time at our discretion. Users are hereby defined as persons accessing this website, and as such, are solely responsible for periodically reviewing these terms and conditions.

COPYRIGHT

All material and software Copyright (c) 2005-2010 Lewis Printing Company, Inc., “DBA Conquest Graphics”. All rights are reserved worldwide. It is strictly prohibited to re-distribute, copy, or republish any of the material and/or software contained on the Conquest Graphics website and/or its subsidiaries (referred to herein as Conquest Graphics) or the copyrighted property of parties from whom Conquest Graphics has licensed such property.

You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be manufactured by Conquest Graphics. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy holds true for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, authors, or creators of original works. The copyright owner's exclusive rights prohibit the reproduction of any original work. Conquest Graphics policy also states that you cannot use explicit language or pornography on printed materials and merchandise.

You may only copy or print materials contained on this website for your own non-commercial, personal use unless otherwise indicated. You may not copy, edit, transmit, distribute, publicly perform, display, reuse, or sell any of the Contents of this website for any public or commercial purpose. The Contents of this website cannot be used on any other website or in any other networked computer environment.

CONTENT POLICY

We respect the intellectual property rights of others, and we insist that our customers respect intellectual property rights as well.

Content is hereby defined as any information and/or material, including text and images, that constitutes and/or substantiates a publication, document, website, or printed item.

You understand and agree that all Content is the sole responsibility of the person from which such Content originated. This means that you, and not Conquest Graphics, are entirely responsible for all Content that you use from any Conquest Graphics image library, or send, upload, post, or transmit via the Conquest Graphics website. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content. You agree to not use the website to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person, company or organization; or (v) any Content that infringes upon the intellectual property rights or other proprietary rights of Conquest Graphics or any third party. Conquest Graphics does not control the Content posted by customers and does not guarantee the accuracy, integrity, completeness, legality, or quality of such Content. Under no circumstances will Conquest Graphics be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent, or objectionable. Products are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, promotional materials, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.

You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

You acknowledge that Conquest Graphics does not pre-screen, but that Conquest Graphics and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Conquest Graphics may preserve and may also disclose if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Conquest Graphics, its users and the public.

GOVERNING LAW

Conquest Graphics is based in Richmond, VA and all transactions take place on Conquest Graphics servers located in Richmond, VA. Therefore, this website shall be governed entirely by the laws of the Commonwealth of Virginia. Any legal action or proceeding relating to or arising from your access to or use of this website shall be executed in Richmond, VA. You agree to submit to the jurisdiction of the Richmond, VA state and federal courts and agree that venue in these courts is proper in any such legal action or proceeding.

LIMITATION OF LIABILITY

In no event shall Conquest Graphics or its licensors, suppliers, or vendors, their officers, directors, employees, or agents, be liable for any special, incidental, indirect, or consequential damages of any kind, or for any damages whatsoever resulting from loss of use, data or profits, whether or not Conquest Graphics has been advised of possibility of the damage, arising out of or in connection with the use or performance of the website or of failure to provide products and services that you order from Conquest Graphics or its affiliates, including without limitation, damages arising from mistake, omission, virus, delay, or interruption of service. In no event shall Conquest Graphics be liable or responsible for any damages or consequences arising from or related to your inappropriate or unauthorized use of the website or its Content.

SEVERABILITY

If any provision of this agreement is found to be invalid, illegal, or otherwise unenforceable, the validity, legality, or enforceability of the remaining provisions shall not be affected in any way.

DISCLAIMER

Materials and Content on this website are provided "as is" and are for informational purposes only. Conquest Graphics makes no claims or warranties that these materials and Content are suitable for specific purposes, are complete, timely, reliable, or are free from errors, inaccuracies, or typographical mistakes. Conquest Graphics disclaims all warranties, expressed or implied, including implied warranties of merchantability or fitness for a particular purpose or non-infringement of the rights of others. Conquest Graphics does not warrant that this website will operate in an error-free manner, or is completely free from viruses or other destructive or harmful code.

LINKS

Links from this website to a non-Conquest Graphics website may be provided for users' convenience only. Conquest Graphics does not control or review these websites, nor does the presence of a link imply any endorsement of non-Conquest Graphics websites. Conquest Graphics is not responsible for the Contents, accuracy, completeness, or security of materials on linked websites. If users elect to access any non-Conquest Graphics websites, they do so at their own risk.

INDEMNITY

You agree that you shall indemnify and hold harmless Conquest Graphics and all parties from whom Conquest Graphics has licensed portions of Content, and their directors, officers, and employees, against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses arising out of or related to (i) your breach of these Terms of Use or (ii) any suit, claim, or demand arising from or relating to any text, photograph, image, graphic or other material you incorporated into Products (iii) any suit, claim, or demand arising from the use or inability to use this website.

REFUSAL OF SERVICE

We reserve the right to refuse service to any party or person, at any time, without disclosing the reasons for refusal of service.

PRICING

Pricing is subject to change at any time up until the point that your order is submitted.

PAYMENT TERMS

Payment for goods and services ordered is due in full at time of order, unless purchase qualifies for, and user selects the “Terms” payment option. In order to be eligible for “Terms” option, the print purchase amount must be equal to or greater than $250. For any print purchase of $250 or more, users can opt to pay half of the printing charges, plus any mailing charges at the time of purchase, and the balance of the bill (the remaining half of the print charges, plus shipping charges) when the project ships. We will charge the user’s credit card for the remaining balance due once the project has been completed and is shipped.

Our Cancellation Policy and Refund Policy (see below) are still in full effect for Payment Terms purchases.

ORDER APPROVAL

The customer is fully responsible for final proof and layout approval prior to the printing process.

Conquest Graphics is NOT LIABLE for errors in a final product caused by any of the following, including, but not limited to:

ORDER CANCELLATION

Conquest Graphics accepts cancellation of orders prior to approval of a proof. We will promptly inform you of any cancellation charges that may apply. Upon cancellation, any costs (labor, administrative fees, credit card fees, etc.) already borne by Conquest Graphics will be subtracted from your refund.

COLOR PROOFING AND MATCHING

Conquest Graphics offers two proofing methods:

• Electronic Proofs: An electronic proof in PFD format is available for any of our printed products. An electronic proof is an industry-accepted method for approving correct size and layout, content, and for making non-critical qualitative decisions about color. Once all of the files needed for your job are uploaded to our website, we will check your files, and email you a link to your PDF proof within 2 business hours.
• Contract Proofs: A contract proof is a hard-copy proof that is intended to closely match press output, and is available at additional cost for projects where color match is more critical. Because contract proofs are not electronic files, they must be shipped to you for approval, and you must ship them back to us before we can put your project on press. Most contract proofs are printed and shipped the same business day. Contract proofs for Catalogs and Magazines over 16 pages will ship the next business day. Contract proofs may be shipped via UPS Next Day Air, or UPS Ground.

For projects where color match is critical, the only guaranteed proofing method is a contract proof. Your approval of either an electronic proof or contract proof is a binding agreement between you and Conquest Graphics that your project is correct, and ready to print. All contract proofs are property of Conquest Graphics and therefore must be returned before your project can begin production. If you would like a copy of the proof for your records, you will need to purchase it at the time the original proofs are run.

All printed materials are manufactured according to industry standard ink and colorant densities. Exact match to electronic proofing methods are not always possible. Conquest Graphics is not liable for color matching or ink density on electronic proofs approved by customers. Electronic proofs will predict design layout, text accuracy, image proportion and placement, but not color match or density.

Conquest Graphics uses the very latest high-quality reproduction equipment and techniques. We do our very best to match gradient densities of each color to ensure quality results. However, color perception is very subjective, and Conquest Graphics is not liable for the final appearance of printed colors.

We print on coated paper as a standard selection for all of our products except business cards, where we offer a choice of coated and uncoated paper stocks. Please note that when printing on uncoated paper, we cannot guarantee color match due to the tendency of uncoated papers to absorb more ink than our coated papers. Coated papers will generally yield a superior result for projects that require moderate or heavy ink coverage. Some projects can be printed on C1S (Coated 1 Side) paper stocks. The same issues apply to the uncoated side of a C1S that apply to any uncoated paper. Also, C1S stocks tend to be more prone to paper curl than stocks that are coated on both sides. We are not responsible for paper curl that occurs when printing on C1S papers.

Please note that there are a limited number of paper specifications that are published by paper manufacturers. These include brightness, caliper (thickness), and for text weight papers, opacity. Conquest Graphics guarantees that all of our standard papers will have a brightness between 88 and 96, and that our standard text weight papers will have an opacity between 90 and 97. We will also guarantee that the caliper or thickness of our standard papers will measure within +/- 10% of the manufacturer-supplied specification.

Although we guarantee that our standard papers will meet the above specifications, because of pricing and availability issues, we cannot guarantee that the exact same brand paper will be used from one project to another. However, we will always source our papers from the same stable, reliable vendors. Paper manufacturers may also change the specifications of their papers at any time without notice.

Conquest Graphics uses gang-run offset printing methods whenever possible. Under certain conditions, we reserve the right to manufacture some products using digital printing technology. Aqueous coating is not currently available for digitally printed products. Please go to our Digital Printing page for more information on our digital printing capabilities.

Important: Gang-run printing is a process whereby multiple (and different) customer jobs are combined on a large press sheet, and run at the same time. For example, we may put 4 different customers’ 8.5 x 11 flyers, postcards, and business cards on one press sheet, and then run the sheet 1000 times to get 4 sets of 1000 flyers, postcards, and business cards for each customer order. This process allows us to spread the expensive initial setup cost of running a full-color, offset print project across 4 different customers.

The application of a coating or varnish may affect or change the appearance of the printed colors. Conquest Graphics is not liable for the final color appearance of coated or varnished products.

CUSTOMER-SUPPLIED ARTWORK OR GRAPHICS FILES

All customer-supplied files, including artwork, layouts, and images must be in CMYK color mode. Conquest Graphics is not responsible for color shifts that result from RGB to CMYK conversions.

Conquest Graphics is not liable for errors in a final product caused by any of the following, including, but not limited to:

All customer-supplied files, including artwork, layouts, and images must be at least 200 dpi minimum resolution. Conquest Graphics is not responsible for poor reproduction quality of customer-supplied images that do not meet the stated resolution standards.

REFUNDS AND CREDITS (TOTAL SATISFACTION GUARANTEE)

Conquest Graphics stands behind its work, and we guarantee that you will be completely satisfied with the quality of your printed piece, or we will reprint your order at no additional charge or refund the printed product purchase price, subject to the following:

• Our Total Satisfaction Guarantee does not apply to shipping claims (see RETURN and SHIPPING policies below).
• Our Total Satisfaction Guarantee is limited to reprinting of the original order quantity or a refund of the purchase price of printed product.
• You must return 100% of the original order, at your cost, before a reprint or a refund will be issued.
• Maximum monetary refund per order or customer is $1000. The only alternative for product value greater than $1000 is reprinting your order.
• Our Total Satisfaction Guarantee does not cover the cost of mailing services or postage.
• No refunds or credits will be issued for logo design, photography, and/or graphic design services.

DEFINITIONS OF QUALITY

All printed materials are manufactured according to industry standard ink and colorant densities. Exact match to electronic proofing methods is not always possible. Conquest Graphics is not liable for color matching or ink density on electronic proofs approved by customers. Electronic proofs will predict design layout, text accuracy, image proportion and placement, but not color match or density.

Conquest Graphics uses the very latest high-quality reproduction equipment and techniques. We do our very best to match gradient densities of each color to ensure quality results. However, color perception is very subjective, and Conquest Graphics is not liable for the final appearance of printed colors.

We print on coated paper as a standard selection for all of our products except business cards, where we offer a choice of coated and uncoated paper stocks. Please note that when printing on uncoated paper, we cannot guarantee color match due to the tendency of uncoated papers to absorb more ink than our coated papers. Coated papers will generally yield a superior result for projects that require moderate or heavy ink coverage. Some projects can be printed on C1S (Coated 1 Side) paper stocks. The same issues apply to the uncoated side of a C1S that apply to any uncoated paper. Also, C1S stocks tend to be more prone to paper curl than stocks that are coated on both sides. We are not responsible for paper curl that occurs when printing on C1S papers.

Please note that there are a limited number of paper specifications that are published by paper manufacturers. These include brightness, caliper (thickness), and for text weight papers, opacity. Conquest Graphics guarantees that all of our standard papers will have a brightness between 88 and 96, and that our standard text weight papers will have an opacity between 90 and 97. We will also guarantee that the caliper or thickness of our standard papers will measure within +/- 10% of the manufacturer-supplied specification.

Although we guarantee that our standard papers will meet the above specifications, because of pricing and availability issues, we cannot guarantee that the exact same brand paper will be used from one project to another. However, we will always source our papers from the same stable, reliable vendors. Paper manufacturers may also change the specifications of their papers at any time without notice.

Conquest Graphics is not liable for errors in a final product caused by any of the following, including, but not limited to:

All customer-supplied files, including artwork, layouts, and images must be in CMYK color mode. Conquest Graphics is not responsible for color shifts that result from RGB to CMYK conversions.

All customer-supplied files, including artwork, layouts, and images must be at least 200 dpi minimum resolution. Conquest Graphics is not responsible for poor reproduction quality of customer-supplied images that do not meet the stated resolution standards.

Conquest Graphics makes every effort to package final products so that they are not damaged in shipment. Sometimes, however, these precautions do not protect the shipped product because of the way the boxes are handled by the shipper. Therefore, Conquest Graphics does not guarantee against damage that is caused by the shipper, though we will assist you in claiming those damages.

RETURN POLICY

You must notify Conquest Graphics of any defects discovered in the ordered product within 6 business days of order acceptance or receipt of the product. In order to receive replacement, you must return (at your own expense) 100% of the received product within 30 calendar days from the time when the ordered product delivery was taken.

All charges related to expedited delivery (Rush Printing or Shipping) are not refundable, including those charges related to orders that are returned for any reason.

TURNAROUND DEFINITION AND GUARANTEE

Definition of Turnaround: Turnaround is the actual time it takes from when you approve your proof to when the job is ready for delivery. Shipping time and USPS delivery time are not included in the overall turnaround time. Actual delivery date depends on the shipping method chosen or on the USPS for jobs that are mailed. Please note that selecting the “Mail” option will add two days to the overall turnaround time.

Weekends and observed holidays are not counted towards turnaround. Time required for photography, design services, and mailing also does not count towards turnaround.

Conquest Graphics is not responsible for production delays caused by errors in customer-supplied files.

Cut-off Time: Proofs that are approved after 5 PM Eastern Time will begin processing on the next business day.

Turnaround Guarantee: Once you have approved your proof(s), we guarantee our turnaround. If we exceed the specified turnaround, we will provide a prorated refund of any rush charges, or we will provide a complimentary rush service on your next order.

SHIPPING, DELIVERY, AND TRANSFER OF TITLE

Conquest Graphics will always act to make sure that any production difficulties do not delay delivery schedules. In no case shall Conquest Graphics be liable for any consequential or damages resulting from any delay in shipment or delivery.

Conquest Graphics will always act to make sure that delivery schedules are met. However, unexpected equipment failure, malfunction, and/or technical problems may delay the manufacturing process. In case of delay caused by technical difficulty, rush charges/fees may be refunded, waived, or otherwise credited on a prorated basis where applicable, at our sole discretion. However, technical difficulty will not be grounds for order cancellation.

You agree not to hold Conquest Graphics liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues, or any other circumstances beyond Conquest Graphics' direct control. Conquest Graphics shipment and delivery dates are calculated based upon estimates provided by our suppliers.

You agree that the shipping terms for all products are FOB shipping point and ownership transfers from Conquest Graphics to the customer upon shipment. This means that the risk of loss and title for such items pass to you upon our delivery to the Shipper. Conquest Graphics is not responsible for delays, errors, damage, or losses that occur as a result of the shipping process.

Loss or damage claims can only be filed for orders over $50.00 US in value and can only be filed after 30 days from package shipment.

When a shipment is not delivered due to an error made by the customer in submitting the proper shipping address, Conquest Graphics will reship the package with corrected address and charge you for any additional applicable shipping fees.

Conquest Graphics is not liable for any United States Postal Service errors, including delay or loss.

For products that are provided to the customer in an electronic format, the customer agrees that delivery of such product(s) shall be deemed to have occurred either (a) at the time we transmit the product via email or other electronic transmission or (b) at the time we transmit a notification that the product is available for downloading from one of our servers.