Definition of Turnaround
Turnaround is the actual time it takes from when you approve your proof to when the job is ready for delivery. Shipping time and USPS delivery time are not included in the overall turnaround time. Actual delivery date depends on the shipping method chosen or on the USPS for jobs that are mailed. Please note that selecting the “Mail” option will add two days to the overall turnaround time.
Weekends and observed holidays are not counted towards turnaround. Time required for photography, design services, and mailing also does not count towards turnaround.
Conquest Graphics is not responsible for production delays caused by errors in customer-supplied files.
Cut-off Time
Proofs that are approved by 5 PM Eastern Time will begin production on the next business day.
One day rush orders must be placed before 10 AM EST and proof must be approved before 1PM EST in order for your job to be shipped the following day. Proofs that are approved after 1PM EST will begin production on the following business day.
Turnaround Guarantee
Once you have approved your proof(s), we guarantee our turnaround. If we exceed the specified turnaround, we will provide a prorated refund of any rush charges, or we will provide a complimentary rush service on your next order. Please see our Terms and Conditions for more details.
Proofing Options
Conquest Graphics offers two proofing methods:
- Electronic Proofs
An electronic proof in PDF format is available for any of our printed products. An electronic proof is an industry-accepted method for approving correct size and layout, content, and for making non-critical qualitative decisions about color. Once all of the files needed for your job are uploaded to our website, our goal is to check your files and email you a link to your PDF proof within 2 business hours.
- Contract Proofs
A contract proof is a hard-copy proof that is intended to closely match press output and is available at an additional cost for projects where color match is more critical. Because contract proofs are not electronic files, they must be shipped to you for approval and you must ship them back to us before we can put your project on press. Our goal is to print and ship contract proofs the same business day. On contract proofs for Catalogs and Magazines over 16 pages, our goal is to ship the next business day. Contract proofs may be shipped via UPS Next Day Air, or UPS Ground.
Please note that incomplete uploads, or incorrectly prepared files may result in proofing delays.